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Who is the ACRB and Why Should I Care?

The Automotive Customer Relations Bureau – ACRB (owned and operated by Phoenix Solutions Group) is an independent organization that enhances the automotive repair experience for the customer through proven Performance Measurement Systems. The Bureau functions as a consumer watchdog entity and as a customer management and enhancement organization for the repair provider.

What the ACRB Measures:

• How each repair customer is served
• Problem issues individually addressed
• Incidence of problem issues
• Ability to deal with problem issues effectively
• Quality and promptness of follow-up process

Other Criteria Designed to Measure:

• Quality
• Attitude
• Staff perceptions
• Training potential
• Judgment
• Commitment
• Ability to change

Other Criteria Designed to Measure:

• Level of excellence
• Competency